{"id":140004,"date":"2026-04-06T04:12:37","date_gmt":"2026-04-06T04:12:37","guid":{"rendered":"https:\/\/heegermetal.com\/?p=140004"},"modified":"2026-04-06T04:12:37","modified_gmt":"2026-04-06T04:12:37","slug":"returns-and-refund-policy","status":"publish","type":"page","link":"https:\/\/heegermetal.com\/fr\/returns-and-refund-policy\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<style>.kb-row-layout-id140004_a08757-34 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id140004_a08757-34 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id140004_a08757-34 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id140004_a08757-34 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id140004_a08757-34 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id140004_a08757-34 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id140004_a08757-34 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-columnrr01_main_col > .kt-inside-inner-col,.kadence-columnrr01_main_col > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-columnrr01_main_col > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-columnrr01_main_col > .kt-inside-inner-col{flex-direction:column;}.kadence-columnrr01_main_col > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-columnrr01_main_col > .kt-inside-inner-col:before{opacity:0.3;}.kadence-columnrr01_main_col{position:relative;}@media all and (max-width: 1024px){.kadence-columnrr01_main_col > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-columnrr01_main_col > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-columnrr01_main_col kadence-column_rr01_main_col\"><div class=\"kt-inside-inner-col\">\n<p><strong>Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.<\/strong><\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading140004_114e07-6d, .wp-block-kadence-advancedheading.kt-adv-heading140004_114e07-6d[data-kb-block=\"kb-adv-heading140004_114e07-6d\"]{margin-top:30px;margin-bottom:20px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading140004_114e07-6d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading140004_114e07-6d[data-kb-block=\"kb-adv-heading140004_114e07-6d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading140004_114e07-6d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading140004_114e07-6d[data-kb-block=\"kb-adv-heading140004_114e07-6d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading140004_114e07-6d kt-adv-heading_rr01_h1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading140004_114e07-6d\">RETURNS<\/h2>\n\n\n\n<p>All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading140004_192262-ce, .wp-block-kadence-advancedheading.kt-adv-heading140004_192262-ce[data-kb-block=\"kb-adv-heading140004_192262-ce\"]{margin-top:30px;margin-bottom:20px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading140004_192262-ce mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading140004_192262-ce[data-kb-block=\"kb-adv-heading140004_192262-ce\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading140004_192262-ce img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading140004_192262-ce[data-kb-block=\"kb-adv-heading140004_192262-ce\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading140004_192262-ce kt-adv-heading_rr01_h2 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading140004_192262-ce\">RETURN PROCESS<\/h2>\n\n\n\n<p>To return an item, please email customer service at wendy@heegermaterials.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Heeger Materials Inc<\/p>\n\n\n\n<p>Attn: Returns<\/p>\n\n\n\n<p>RMA #<\/p>\n<\/blockquote>\n\n\n\n<p>We strongly recommend that you use a trackable method to mail your return.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading140004_a5f390-ca, .wp-block-kadence-advancedheading.kt-adv-heading140004_a5f390-ca[data-kb-block=\"kb-adv-heading140004_a5f390-ca\"]{margin-top:30px;margin-bottom:20px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading140004_a5f390-ca mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading140004_a5f390-ca[data-kb-block=\"kb-adv-heading140004_a5f390-ca\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading140004_a5f390-ca img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading140004_a5f390-ca[data-kb-block=\"kb-adv-heading140004_a5f390-ca\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading140004_a5f390-ca kt-adv-heading_rr01_h3 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading140004_a5f390-ca\">REFUNDS<\/h2>\n\n\n\n<p>After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading140004_63c0e8-9b, .wp-block-kadence-advancedheading.kt-adv-heading140004_63c0e8-9b[data-kb-block=\"kb-adv-heading140004_63c0e8-9b\"]{margin-top:30px;margin-bottom:20px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading140004_63c0e8-9b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading140004_63c0e8-9b[data-kb-block=\"kb-adv-heading140004_63c0e8-9b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading140004_63c0e8-9b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading140004_63c0e8-9b[data-kb-block=\"kb-adv-heading140004_63c0e8-9b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading140004_63c0e8-9b kt-adv-heading_rr01_h4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading140004_63c0e8-9b\">EXCEPTIONS<\/h2>\n\n\n\n<p>The following items cannot be returned or exchanged:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized Products<\/li>\n<\/ul>\n\n\n\n<p>For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A restocking fee will be charged for all returns.<\/li>\n<\/ul>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading140004_27f6fb-7b, .wp-block-kadence-advancedheading.kt-adv-heading140004_27f6fb-7b[data-kb-block=\"kb-adv-heading140004_27f6fb-7b\"]{margin-top:30px;margin-bottom:20px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading140004_27f6fb-7b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading140004_27f6fb-7b[data-kb-block=\"kb-adv-heading140004_27f6fb-7b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading140004_27f6fb-7b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading140004_27f6fb-7b[data-kb-block=\"kb-adv-heading140004_27f6fb-7b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading140004_27f6fb-7b kt-adv-heading_rr01_h5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading140004_27f6fb-7b\">QUESTIONS<\/h2>\n\n\n\n<p>If you need to exchange it for the same item, If you have any questions concerning our return policy, please contact us at:<\/p>\n\n\n\n<p>925-385-8104<\/p>\n\n\n\n<p>wendy@heegermaterials.com<\/p>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Nous vous remercions de votre achat. Nous esp\u00e9rons que vous \u00eates satisfait de votre achat. Toutefois, si vous n'\u00eates pas enti\u00e8rement satisfait de votre achat pour quelque raison que ce soit, vous pouvez nous le retourner pour obtenir un remboursement int\u00e9gral, un cr\u00e9dit en magasin ou un \u00e9change. Vous trouverez ci-dessous de plus amples informations sur notre politique de retour. RETOURS Tous les retours doivent...<\/p>","protected":false},"author":1,"featured_media":240004,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-140004","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Molly","author_link":"https:\/\/heegermetal.com\/fr\/author\/molly\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/heegermetal.com\/fr\/wp-json\/wp\/v2\/pages\/140004","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heegermetal.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heegermetal.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heegermetal.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heegermetal.com\/fr\/wp-json\/wp\/v2\/comments?post=140004"}],"version-history":[{"count":0,"href":"https:\/\/heegermetal.com\/fr\/wp-json\/wp\/v2\/pages\/140004\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/heegermetal.com\/fr\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/heegermetal.com\/fr\/wp-json\/wp\/v2\/media?parent=140004"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}